Travel Centers of America, the new breed of "Big Corporations"

Hubby and I want to send a shout out to Travel Centers of America. You know, nowadays, it seems as if the “big corporations” are only out for themselves. Oh sure, they talk the good talk, but when it really comes down to it they are only interested in one thing: M O N E Y. We’ve all experienced it out here on the road. We buy something only to have it go bad way past the 30 day period. Then, just try to get the item replaced or, better yet, just try and get your money back. I think three little letters says it all: you are SOL.

We are happy to have found out that is not the case with Travel Centers of America. Recently we went to one of their shops to get some work done. Unfortunately, in spite of everyone’s best efforts, it didn’t turn out the way we had hoped. We ended up with a very big problem on our hands. Our transmission was blown. So there we were, shut down in Abilene, Texas. We got a room at the Whitten Inn (a very nice little hotel by the way), rented a car and prepared ourselves to do battle with our truck’s manufacturer.

Along the way, while we were trying to get the manufacturer to fix a problem we thought they should fix, we also contacted the Travel Centers of America. We explained the problem and to our surprise, they were willing to work with us on our transmission problem. Mind you, we still hadn’t heard back from the truck manufacturer yet. But here was Travel Centers of America willing to step up and help us out all because that’s who they are!

As it turned out, the truck manufacturer agreed to replace our transmission at no cost to ourselves. But to us, the fact that Travel Centers of America was so quick to step up to the plate went a long way. Not only that, but even when they were “off the hook” so to speak, they even agreed to cover any expenses we incurred (hotel, car rental, etc.) while we were down. We just don’t know what to even think about that. It kind of messes up our whole mind set about the so called “big corporations.” Well, let us tell you, the Travel Centers of America aren’t your regular “big corporations.” They are a new breed of corporations who believe in corporate responsibility. It kind of makes our eyes water a little bit. Here we were all set to hate all “big corporations” and along comes a “big corporation” that gives us pause.

Way to go Travel Centers of America. You guys went out of your way for us and we want everyone to know about it! Thank you so very much for renewing our faith in your “big corporation.”